1. Introduction
- At Canania, customer satisfaction is our priority. This Return & Refund Policy outlines the terms under which you can return items purchased from our online store and request refunds.
2. Eligibility for Returns
- Items must be returned within 7 days after delivery.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Certain items (e.g., perishable goods, personal care products, or custom orders) may not be eligible for return due to hygiene or safety reasons.
3. Return Process
- To initiate a return, please contact our customer support team at [email protected].
- Once your return request is approved, we will provide you with the return shipping instructions.
- You are responsible for return shipping costs unless the item was defective or incorrect.
4. Refunds
- Refunds will be processed once the returned item is received and inspected.
- Approved refunds will be issued to your original payment method within 5 to 15 business days.
- Shipping fees are non-refundable unless the return is due to our error (defective or incorrect item).
5. Exchanges
- In some cases, we may offer exchanges for defective or incorrect items instead of refunds.
- To request an exchange, please contact our customer service team.
6. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 7 days of delivery.
- We may request photos or additional details to verify the issue before approving a return or exchange.
7. Non-Returnable Items
- The following items are generally non-returnable:
- – Perishable goods (e.g., food items).
- – Personal care or hygiene products.
- – Customized or special-order items.
8. Contact Us
- If you have questions or concerns about our Return & Refund Policy, please reach out to us at:
- Email: [email protected]
